🔒 Privacy Policy

📄 Overview

Nutihez ("we," "our," or "us") operates the website nutihez.com and provides Ayurvedic health products and related services. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, place an order, or interact with our advertisements and services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.

📥 Information We Collect

We may collect the following categories of personal information:

• Full name
• Mobile number
• Email address
• Shipping address
• Billing address
• Order details & history
• Payment transaction references
• Device type & browser information
• IP address & location data
• Website usage & interaction data
• Cookie & tracking data
• Customer support communications

⚙️ How We Use Your Information

We use the information we collect to:

• Process, fulfill, and deliver your orders.
• Send order confirmations, shipping updates, and delivery notifications.
• Provide customer support and respond to inquiries.
• Manage returns, refunds, and complaints.
• Improve our products, website, and overall customer experience.
• Analyze website performance, traffic patterns, and user behavior.
• Send service-related communications (not promotional, unless consented).
• Comply with legal, regulatory, and tax obligations.
• Detect and prevent fraudulent or unauthorized activities.

📣 Advertising & Marketing

We may use advertising tools and analytics services provided by platforms such as Meta (Facebook/Instagram), Google, and other digital advertising partners to:

• Measure and optimize the performance of our advertisements.
• Understand website usage patterns and customer journeys.
• Retarget users who have visited our website with relevant advertisements.
• Deliver personalized advertisements on third-party platforms, where permitted by applicable law.

These advertising platforms may use cookies, tracking pixels, and similar technologies in accordance with their own privacy policies. You may opt out of personalized advertising through the respective platform's privacy settings.

🍪 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These may include:

• Essential cookies: Required for the website to function correctly (e.g., shopping cart, session management).
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing cookies: Used to track the effectiveness of our advertisements and deliver relevant ads.
• Preference cookies: Remember your settings and preferences for a better experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

🤝 Data Sharing

We do not sell your personal information to any third parties.

We may share your information only with the following categories of trusted service providers who support our operations:

• Payment processors: To securely handle payment transactions.
• Shipping & logistics partners: (Delhivery, Xpressbees, Blue Dart, Ekart, Speed Post, DHL, FedEx) to fulfill and deliver your orders.
• Customer support tools: To manage support tickets and communications.
• Advertising & analytics platforms: (Meta, Google, etc.) for marketing and analytics purposes.
• Legal authorities: When required by law, court order, or government regulation.

All third-party service providers are expected to maintain appropriate data protection standards and are only permitted to use your data for the specific purposes we engage them for.

🛡️ Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure servers and access controls for stored data.
• Limited internal access to personal information on a need-to-know basis.
• Regular review of our data security practices.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify affected users as required by applicable law.

⚖️ Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information, subject to legal obligations.
• Right to Object: Object to the processing of your information for direct marketing.
• Right to Withdraw Consent: Withdraw your consent for specific processing activities at any time.
• Right to Opt Out: Unsubscribe from promotional communications via the unsubscribe link in our emails.

To exercise any of these rights, please contact us at support@nutihez.com. We will respond to verified requests within a reasonable timeframe.

👶 Children's Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a minor without appropriate consent, we will take steps to delete such information promptly.

If you believe we have collected information from a child, please contact us at support@nutihez.com.

🔗 Third-Party Links

Our website may contain links to third-party websites, social media platforms, and partner pages. We are not responsible for the privacy practices, content, or security of any external websites. We encourage you to read the privacy policies of any third-party websites you visit.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email where required.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

📞 Contact Us – Privacy Queries

For any privacy-related questions, requests, or concerns, please contact our team:

Nutihez
Majitha Road, Shivpuri Rd, Indira Colony, Punjab – 143001
Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST